Legal & Data Governance

Privacy Policy

Last Updated: September 18, 2026

1. Introduction & Scope

Welcome to tsmthierache.com (the "Website", "Site", "we", "us", or "our"). We respect your privacy and are committed to protecting personally identifiable information ("Personal Information") you may provide to us through the Website or via phone communications. This Privacy Policy applies to our website, call center coordination operations, and related referral services.

2. Information We Collect

We collect information in several ways when you interact with our website or phone services:

  • Directly Provided Information: When you complete an in-home estimate request form or telephone our hotline at (833) 504-0831, we may collect your full name, telephone number, email address, physical postal address, postal zip code, and specific flooring or window treatment project preferences.
  • Automatic Technical Data: When you browse our Website, our servers automatically log technical information such as your IP address, browser type and version, operating system, referring URL, time spent on individual pages, and clickstream data.
  • Call Audio Recordings: Calls placed to or received from our toll-free phone coordination desk may be monitored or recorded for quality assurance, training, and compliance verification.

3. How We Use Your Information

We utilize collected consumer information for the following specific purposes:

  • To connect you with qualified, independent local flooring and window treatment installation contractors in your geographic area.
  • To schedule, confirm, and manage in-home estimate appointments and product sample presentations.
  • To provide customer support and respond promptly to inquiries or service feedback.
  • To maintain compliance with federal and state regulations, including the Telephone Consumer Protection Act (TCPA).
  • To detect, prevent, and remediate technical issues, fraudulent activities, or terms of service violations.

4. Information Sharing & Disclosure

tsmthierache.com operates as a referral and lead generation network. In order to fulfill your request for an in-home estimate, we share your contact details and project specifications with independent third-party flooring contractors, installation specialists, and customer service dispatchers serving your region.

We do NOT sell your personal information to unrelated third parties for independent commercial marketing. We may disclose personal information when required by law, subpoena, or court order, or to protect the vital rights, safety, and property of our users or the public.

5. Telephone Consumer Protection Act (TCPA) Consent

By submitting your phone number via our online contact forms or by dialing our toll-free number at (833) 504-0831, you grant express written consent for tsmthierache.com and our network of independent home improvement contractors to contact you via telephone calls, text messages (SMS/MMS), and prerecorded voice messages regarding your inquiry. You acknowledge that consent is not a required condition of purchasing any goods or services. You may revoke consent at any time by replying "STOP" to text messages or requesting removal during phone calls.

6. California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we have collected, used, and shared about you.
  • The right to request the deletion of personal information we have collected from you.
  • The right to opt-out of any prospective sale or transfer of personal information.
  • The right to non-discrimination for exercising your CCPA consumer rights.

To exercise these statutory rights, please submit an email request to privacy@tsmthierache.com or call us at (833) 504-0831.

7. Data Security & Retention

We implement administrative, technical, and physical safeguards designed to protect personal data from unauthorized access, loss, misuse, or alteration. However, no data transmission across the public Internet can be guaranteed 100% secure. We retain personal information for the period necessary to fulfill referral services, resolve disputes, and maintain regulatory compliance.

8. Contact Information

If you have questions, comments, or data privacy requests regarding this Privacy Policy, please contact our privacy compliance team at:
Email: privacy@tsmthierache.com
Phone: (833) 504-0831
Website: tsmthierache.com

Tap to Call for Free Estimate: (833) 504-0831